Smart escalation
Pages route by schedule, expertise and who last fixed this exact service — and escalate automatically if nobody acknowledges in time.
Incident intelligence
Know about the outage before your customers tweet about it.
Lumenwatch pages the right responder in seconds, keeps everyone looking at the same timeline, and has a draft postmortem waiting before the retro is even scheduled.
Product
Everything between "something's wrong" and "it's fixed."
AI incident summaries
A plain-language account of what broke, who was paged, and what fixed it — drafted automatically, ready to share the moment things stabilize.
Status pages
A branded public status page that updates itself as services recover, so "is it down for anyone else" doesn't become a support ticket.
Multi-channel paging
SMS, phone call, Slack, Teams and push — every alert has a second and third way to reach someone if the first one goes unanswered.
Postmortem generator
Timeline, participants and root cause flow straight into a draft postmortem, so the write-up doesn't outlive the memory of the fix.
Uptime & SLA analytics
Acknowledgment time, resolution time and SLA compliance for every service, in one dashboard your whole team actually looks at.
How it works
Five stages, one timeline.
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01
Detect
Signals arrive from your monitoring, logs and health checks the moment something looks wrong.
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02
Triage
Related alerts are grouped and ranked by customer impact, so the first page is the right page.
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03
Notify
The right responder is paged on the channel most likely to reach them, with full context attached.
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04
Resolve
Runbooks, related past incidents and suggested next steps sit next to the timeline while you work.
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05
Learn
A draft postmortem is waiting before the retro is even on the calendar.
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Median time to acknowledge
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Average tracked uptime
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Teams on call with Lumenwatch
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Alerts routed last year
"We used to lose twenty minutes just figuring out who should be paged. Now the right person's phone is already ringing — and the summary is half-written by the time we're off the call."
Pricing
Start free. Pay for what your team actually pages.
Starter
Free
Up to 5 responders
- Unlimited alerts
- Slack & email paging
- 14-day incident history
Most popular
Team
$19/ responder / mo
Everything in Starter, plus
- SMS & phone paging
- AI incident summaries
- Branded status pages
- 1-year incident history
Enterprise
Custom
Everything in Team, plus
- SSO & SCIM provisioning
- Custom escalation policies
- Audit log export
- Dedicated support
Get in touch
Tell us what's paging your team right now.
Whether you're evaluating Lumenwatch for a five-person team or migrating an entire on-call org, we'll reply from a human inbox within one business day.